Shipping Policy

Welcome to our store! We are committed to delivering your orders safely and efficiently across the United Arab Emirates. Please read our shipping policy carefully before placing an order.

Order Processing Time

• All orders are processed within 1–3 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During high-demand periods, processing times may be slightly delayed.

Shipping Time

Estimated delivery times within the UAE:

• Dubai, Abu Dhabi & Sharjah: 2–5 business days
• Other Emirates: 3–7 business days

Please note that delivery times may vary depending on your location, courier availability, weather conditions, or public holidays.

Shipping Charges

• Shipping charges are calculated at checkout.
• We may offer free shipping promotions on selected products or order values.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) across the UAE for eligible orders.

Please ensure:

• The provided phone number and address are correct.
• Someone is available to receive the order at the delivery address.

Order Tracking

Once your order is shipped, you will receive a tracking update via email, SMS, or WhatsApp (if applicable).

Incorrect Address

Customers are responsible for providing accurate shipping information. If the address is incorrect or incomplete:

• Delivery delays may occur.
• Additional shipping charges may apply.
• Orders returned to us due to incorrect information may require reshipping fees.

Delayed or Lost Shipments

While we work with reliable courier partners, delays may occasionally happen due to unforeseen circumstances. If your order is significantly delayed or lost, please contact our support team for assistance.

Refused or Unaccepted Orders

If a customer refuses delivery without a valid reason or fails to answer courier calls/messages:

• Future COD orders may be restricted.
• Additional delivery charges may apply for re-shipment.

International Shipping

Currently, we only ship within the United Arab Emirates unless otherwise mentioned on our website.

Contact Us

If you have any questions regarding shipping or delivery, please contact our support team through our website or customer support channels.

adnansial1964@gmail.com